Terms and conditions

These Terms and Conditions issued by Oh! by Kopenhagen FurTM A/S (“Seller”) apply for any distance sell-ing of the Seller’s products (“Products” or “the Products” or “the Product”) which take place on shop.ohbykopenhagenfur.com (“the Web Shop”), and where the buyer is a consumer i.e. an individual who is not buying for commercial purposes (“the Customer”).

In order to buy the Products in the Web Shop, the Customer must be 18 years old and be in the possession of a valid and authenticated credit card.

When buying goods in the Web Shop, the Customer simultaneously accepts the Terms and Conditions and accordingly, the Customer is obligated to read the Terms and Conditions in detail before ordering Products in the Web Shop. The Customer may download, read, store or print the Web Shop’s Terms and Conditions.

All agreements between the Customer and the Seller are in English, and are kept by the Seller. The Cus-tomers may have access to the agreements by creating a Web Shop customer account.

The Seller reserves the right to revise and amend the Terms and Conditions from time to time. The Cus-tomer’s order is subject to the Terms and Conditions in force at the time of ordering the Products from the Seller, please see item 4. If the Terms and Conditions are amended after the Customer’s order, but before the issuing of the Order Confirmation, the Customer will be informed accordingly.

1. The Seller, Contact Details of the Seller and Customer Service

Name of the company:
Oh! by Kopenhagen Fur A/S
Company No: 35209743

Name of the shop:
Oh! by Kopenhagen Fur TM

Oh! by Kopenhagen Fur, Fredericiagade 21, 1310 Copenhagen, Denmark

E-mail address: service@ohbykopenhagenfur.com

Customer Service: Fredericiagade 21, 1310 Copenhagen, Denmark, service@ohbykopenhagenfur.com, opening hours: Mondays to Fridays between 9 A.M. to 4P.M., who will assist in connection with complaints and any questions which the Customer may have.

2. Products

The Customer may find information about the Seller’s Products in the Web Shop in which a description of the Seller’s Products is also available.

The range of Products in the Web Shop is merely an invitation to the Customer to submit an offer by sending an order to the Seller. The purchase agreement (“Agreement”) is not final until the Seller has accepted the Customer’s offer by forwarding an order confirmation to the Customer, see items 4 and 5.

Please note that the illustration of a Product in the Web Shop may not be identical to the actual appearance of the Product.

Reservations are made to Products that are sold out.

3. Price

The price of the Seller’s Products in the Web Shop is stated in Euro and Danish Kroner and includes VAT og 25%. However, some countries may apply additional taxes for orders over a certain value once they are imported into a non EU country. These additional charges will not be covered by the seller and is the responsibility of the customer. Please refer to our Online Shopping for more details and information.

The prices stated in the Web Shop are subject to possible errors. The Seller is not bound by the prices stated in the Web Shop until forwarding a shipment confirmation. Until then, the Seller reserves the right to de-cline an order placed by the Customer.

Please note that delivery charges will be added to the price of the Products, see items 4, 5 and 6.

When shopping with a Coupon Code:

We offer occasionally offer coupon codes for our webshop, and unless otherwise specified the discount does not apply to sale or reduced price items. The discount will only be applied in the cart when there are no sale/reduced price items included. If you wish to buy an item on sale and one at full price and wish to use a discount code, please place your order and then send an email to service@ohbykopenhagenfur.com and let us know and we will manually calculate the discount and apply it to your order. The discount codes are only valid on www.ohbykopenhagenfur.com.

4. Ordering and confirmation of an order

To buy a Product, the Customer must find the required Product and click “Add to basket”. If the Customer wants an overview of the purchases, the Customer may choose “Shopping Bag”. When the Customer wants to finish shopping, please choose “Check out”, upon which the Customer should provide contact details and end with “Confirm Order”. The Customer then receives an overview of the order (the “Order”) and the total price including estimated VAT and delivery charges. If the Customer wants to change the Order, the Customer must choose “Shopping bag”. If the Customer approve of the Order, the Customer should accept the Terms and Conditions by choosing “I accept the Terms and Conditions” and then choose “Go to payment”. The payment method must be selected, and the payment details must be entered, and then choose “Complete payment”.

When placing the Order, the Customer receives an automatic reply by e-mail from the Seller with a receipt that the Seller has received the Customer’s Order, and that the Seller will check that the Order can be accepted. The acknowledgement of the Seller does not imply that the Order has been processed, or that an Agreement has been entered between the Customer and the Seller. The Agreement is not valid until the Customer receives an order confirmation from the Seller, see item 5.

The Customer may download, read, store or print the Terms and Conditions.

5. Order Confirmation and Invoice

If the Seller accepts the Customer’s Order, the Customer will receive an order confirmation by e-mail which should be saved. The order confirmation includes an outline of the Customer’s Order as well as the Customer’s name, address, products, price, payment method, delivery address, time and delivery charges and the Terms and Conditions accepted by the Customer. If the Customer wishes to receive a new order confirmation, the Customer may establish a client account directly in the Web Shop in order to reprint the or-der confirmation as well as the invoice.

When the Order has been forwarded to the Customer, the Customer will receive information about this along with the final invoice by e-mail, in which the delivery charges will also be stated.

6. Payment

The Customer may effect payment with the following credit cards: Dankort, VISA, Visa Electron, Master-Card, Maestro, JCB and American Express. The Customer must enter card number, expiry date and check digits when ordering Products. It is free of charge to use Dankort, however, a card fee will be charged if other credit cards are used.

The amount will be debited from the Customer’s account when the Seller ships the Product/Products to the Customer. If there is no coverage on the credit card, the Seller reserves the right to cancel the Order and will contact the Customer.

The Web Shop uses ePay as payment solution. Payment by credit card in the Web Shop is, therefore, secure and certified by VISA and Mastercard. All payments take place via an encrypted internet connection.

7. Place and Terms of Delivery

The Seller delivers the Order within 5-8 working days after forwarding the order confirmation.

When the Customer receives the Order, the Customer must examine that the Product/the number of delivered Products correspond(s) to the Customer’s Order, and that the Product/the Products and its/their pack-aging has/have not been damaged or changed in any way.

In case of force majeure, the Seller reserves the right concerning the delivery time. Therefore, the Seller will not be liable in any circumstances which appear from the following list and which pre-vent or delay the Seller’s observance of the Agreement: nuisance and disruptions in operations as a consequence of legislation, actions taken by authorities, acts of war, terrorism, strikes, physical blockades, lock-outs, fires and natural disasters. In such events, both parties are entitled to postpone their contractual obligation until the problem has ceased, or alternatively, the parties are entitled to cancel the Agreement fully or partially without incurring liability for this if the problems result in meeting the contractual obligations being delayed more than six (6) months.

If the Seller’s delivery is delayed by more than 14 days, the Customer is entitled to cancel the Order, and any amount which has already been paid by the Customer must be refunded by the Seller to the Customer as soon as possible and under any circumstances not later than 30 days after the Seller’s receipt of the Customer’s cancellation of the Order. The cancellation should be in writing and sent by e-mail to service@ohbykopenhagenfur.com.

8. The withdrawal right

The Customer has the right to withdraw from this contract without giving any reason within 14 days.

The withdrawal period will expire 14 days after the date on which the Customer or a third party other than the carrier and indicated by the Customer acquires physical possession of the goods.

In case of a contract relating to multiple Products ordered in one order and delivered separately (i.e. separate deliveries), the withdrawal period shall expire 14 days after the date on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the last Product.

In case of a contract relating to delivery of a good consisting of multiple lots or pieces, the withdrawal period shall expire 14 days after the date on which the Customer acquires or a third party other than the carrier and indicated by the Customer acquires physical possession of the last Product/Products.

To exercise the right of withdrawal, the Customer must inform the Seller (see contact information below), about the Customer’s decision to withdraw from the contract by an unequivocal statement (e.g. letter sent by post, fax or email). The Customer can use the standard withdrawal form below, but it is not mandatory.

The withdrawal deadline is met if the Customer sends your notice of withdrawal before the withdrawal period has expired.

Here is an example for calculating the deadlines for exercising the cancellation right: If the Customer receives the Product/Products on 1 November, including information on the Customer’s cancellation right, the Customer’s deadline for exercising the cancellation right of the Agreement with the Seller applies until and including 15 November. If the deadline expires on a non-working day in the place where the Customer is located (e.g. holiday, Saturday, Constitution Day, Christmas Eve’s Day, 31 December etc.), the Customer may wait until the following business day to exercise the cancellation right.

Effects of withdrawal

If the Customer withdraws from this contract, the Seller shall reimburse to the Customer all payments received from the Customer, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which the Seller is informed about the Customer’s decision to withdraw from this contract. The Seller will carry out such reimbursement using the same means of payments as you used for the initial transaction, unless the Customer has expressly agreed otherwise; in any event, the Customer will not incur any fees as a result of such reimbursement.

The Seller may withhold reimbursement until the Seller has received the Product/Products back or the Customer has supplied evidence of having sent back the Product/Products, whichever is the earliest.

The Customer will have to bear the direct costs of returning the Product/Products.

The Customer must send back the Product/Products or hand them over to the Seller without undue delay and in any event no later than 14 days from the day on which the Customer communicates its withdrawal from this contract to the Seller. The deadline is met if the Customer sends back the Product/Products before the period of 14 days has expired.

The Seller recommends that the Customer saves the post office receipt as proof of your delivery of the package to the post office/carrier.

The Customer is only liable for any diminished value of the Product/Products resulting from the handling of the Product/Products other than what is necessary to establish the nature, characteristics and functioning of the Product/Products.

9. Amendment, cancellation and exchange

If the Customer wishes to amend or cancel the Order before delivery, the Customer must immediately send an e-mail to customer@ohbykopenhagenfur.com. The Customer forfeits this right if the Customer has received the Seller’s confirmation on the shipment of the Products, see item 5. However, in such cases the Customer may exercise his/her cancellation right, see item 8.

In addition to the cancellation right the Seller will exchange the Product after delivery if the Product is in an unused and undamaged condition and in general, in the same condition and quantity in which the Customer received the Products. The Customer may contact Customer Service to obtain a form which may be used to cancel the purchase. The form must be sent by e-mail within 14 days from receipt and in accordance with the rules for cancellation to customer@ohbykopenhagenfur.com, see item 8.

The Seller reserves the right to decline exchange of the Product if these conditions are not met.

The Customer is to pay the costs in connection with exchanging the Product, and the paid costs will not be refunded by the Seller.

Any refund by the Seller will be made by means of the same method of payment which was used to pay the purchase price. The Customer is not entitled to interest in connection with the refunding the amount. The refund is to take place within 30 days after the Customer’s return of the Products.

The Seller sends an e-mail to the Customer once the exchange has been made.

10. Notice of defect

The regulation on defects in the Danish Sale of Goods Act applies to the Customer’s purchase. The Customer has 24 months to complain if the Product is faulty or defect on delivery. The Customer may download, read, store or print a notice of defect form on the Web Shop. The form should be filled in and sent to service@ohbykopenhagenfur.com.

Complaints are to be made within reasonable time after the Customer has discovered the defect of the Product. If a complaint is submitted within two months after the discovery of the defect, the complaint will always be considered punctual.

The Seller will review the complaint within 30 days after receiving the returned Product. The Seller will as-sess whether the Customer’s complaint is justified and in the affirmative, the Customer is entitled to de-mand a repair or an exchange the Product, a price reduction or a refund. When the complaint process has been completed, the Seller will send an e-mail to the Customer containing the Seller’s assessment of the complaint, including whether it is justified or not.

In case the complaint is justified, the Seller is to pay reasonable freight charges for the Customer’s return of the Product/Products.

11. Applicable law and venue

Unless otherwise determined by mandatory applicable law these Terms and Conditions and the Agreement shall be governed by and construed in accordance with the laws of Denmark irrespective of the Danish rules on international private law to the extent that such rules would lead to other applicable law than Danish law. Any dispute arising out of these Terms and Conditions and the Agreement which cannot be resolved amicably by the Parties must be brought before the Court of Glostrup. The Customer may also bring the matter before the court in the jurisdiction in which the Customer resides.

Privacy & Personal Data:

When visiting and communicating with us via our Website (www.ohbykopenhagenfur.com) we collect cookies and handle personal information about you. When we talk about “personal information” in this policy, we mean any data, which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.

Please refer to our Privacy Policy to ensure that you agree.